2. General provisions

2.1. In its activities, the Seller is guided by the provisions of the Civil Code of the Russian Federation, the Law of the Russian Federation dated 07.02.1992 No. 2300-1 "On Consumer Rights Protection", Decree of the Government of the Russian Federation dated 31.12.2020 No. 2463 "On Approval of the Rules for the sale of goods under a retail sale agreement, a list of durable goods that are not covered by the consumer's requirement for gratuitous providing him with goods having the same basic consumer properties for the period of repair or replacement of such goods, and a list of non–food products of appropriate quality that are not subject to exchange, as well as amendments to certain acts of the Government of the Russian Federation" (hereinafter - the Rules for the Sale of Goods) and other norms of the current legislation of the Russian Federation.
2.2. This Public Offer may be changed by the Seller without any special notice to the Buyer/User. The new version of the Public Offer comes into force from the moment it is posted on the Website and does not apply to legal relations between the Buyer and the Online Store that arose before the new version of the Public Offer came into force, unless otherwise provided by the new version of the Public Offer.
2.3. The Buyer and the Seller guarantee to each other that they have the necessary civil status and capacity, as well as all the rights and powers necessary and sufficient for the conclusion and execution of this offer and the contract of retail sale of Goods. Each party is responsible for the unreliability of the information provided by it.
2.4. All text information and graphic images posted on the website are the property of the Seller.

3. The procedure of making a purchase

3.1. In accordance with paragraph 12 of the Rules for the Sale of Goods, the Seller is obliged to conclude a retail sale agreement with any person who has expressed an intention to purchase goods on the terms of this Public Offer.
3.2. The intention to purchase the product (hereinafter referred to as Ordering) is a written notification from the Buyer about the purchase of Goods from the assortment of the Online store on the terms of this Public Offer.
A written notice from the Buyer for the purchase of Goods is issued in the Online store by filling out the Order form on their own.
3.3. Obligation to transfer the Goods/Services (hereinafter referred to as the Order) arise from the Seller from the moment of completion of the order processing procedure, namely: from the moment of sending an SMS notification or an e-mail to the Buyer indicating the number and status of the Order.
3.4. If technically possible, when placing an Order, the Buyer is given the opportunity to receive SMS messages from the Seller about the status of the Order.
3.5. Depending on the method of receipt of the Goods chosen by the Buyer, after placing the order, the Buyer is provided with information by sending an SMS message to the Buyer's phone number specified when placing the order, or by phone, or by e-mail, at the discretion of the Seller/
• about the Order number and the expected date of delivery of the Goods to the Buyer
• about the Order number and or the date of delivery of the Goods to the pick-up point chosen by the Buyer / the Seller's store, if the Buyer selected pick-up when placing the order.
3.6. In absence of the Goods ordered by the Buyer, the latter promptly contacts the Buyer by phone or e-mail in accordance with the data provided by the Buyer when placing the order. If for any reason the Seller has not reached the Buyer, the Seller has the right to exclude the specified Product from the Buyer's Order. In this case, the Seller sends the Buyer an SMS message or an e-mail message with a request to call the Seller back. In this case, the Buyer has the right to cancel the Order in whole or in part. In case of pre-payment by the Buyer of the Order (in case of full or partial cancellation of the Order), the Buyer is refunded the cost of the Goods that the Buyer refused, in the way that the Goods were paid for.
3.7. The product presented in the Online store in cases provided for by the legislation of the Russian Federation has all the necessary certificates and fully complies with the norms and requirements of the legislation of the Russian Federation.
If the Buyer has any questions regarding the properties and characteristics of the Product, before placing an order, the Buyer should seek advice from the Seller. The buyer has the right to contact by phone: +7 (900) 356-73-51 from 7:00 to 22:00 Moscow time, by e-mail info@trimpol.com or contact the sales consultant of the retail store for additional information about the Product that the Buyer is interested in. At the request of the Buyer, the Seller is obliged to provide other necessary and sufficient information, from the Buyer's point of view, for him to make a decision on the purchase of Goods using electronic and other technical means.
3.8. The Seller is not responsible for the accuracy and correctness of the information provided by the User/Buyer when placing the order. To place an order, the Buyer must provide valid data required to complete the Order. The Buyer is responsible for the validity and/or relevance of the data provided, as well as for incorrect data provided by the Buyer and/or the Buyer's representative.
3.9. The photos accompanying the Product are simple illustrations for it and may differ from the actual appearance of the Product. The quality, settings and features of the User's computer screen may distort the color scheme of the presented Product. The product may have minor differences from the image presented in the catalog of the Online store / in the mobile application, in color, shape, size or other parameters. Any Product specifications may be changed by the manufacturer of the Product without prior notice.
3.10. The availability of Products presented in the Online Store catalog is determined by the individual status of the Product displayed on the Product page in the Online store.
3.11. The price of the Product is indicated in rubles of the Russian Federation, Euros or US dollars. The Buyer is hereby notified that the sale of Goods in the Online store is carried out in real time (around the clock) and implies a change in price and availability without prior notice. In this regard, the Product is reserved for the Buyer only after receiving a message with the grand total of the Order.
3.12. The final price of the Product may be reduced at the Buyer's initiative by applying: discounts, subject to the conditions of the Seller's promotions.
3.13. To clarify information about the Product, the Buyer can contact by phone: +7 (499) 113-80-70 9 from 10:00 to 22:00 Moscow time or e-mail: info@trimpol.com
3.14. The User's personal information contained in the User's account is stored and processed by the Seller in accordance with the terms of the Personal Data Processing Policy.
3.15. The User is solely responsible for all actions (as well as their consequences) within or using the services of the Site, including cases of voluntary transfer of Order data by the User to third parties.

4. Delivery or receipt of the Goods

4.1. The Seller offers Goods delivery services. The delivery method, type of transport, delivery time and cost of delivery services are indicated on the Website in the section "Delivery and return".
4.2. The cost of delivery is calculated individually (based on the size, country, region, purchase amount, etc.). The total cost of the Order is communicated to the Buyer by sending a message. All information about the Order and the status of the Order is reflected by sending messages.
4.3. The Seller has the right to deliver the Goods using the services of third parties, while remaining responsible for the proper fulfillment of its obligations.
4.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the Recipient (hereinafter, in this section, the Buyer and the third party are referred to as the "Recipient").
4.5. If it is impossible for the Recipient to receive the Order, the Order may be handed over to a person who can provide information about the Order number and pay the cost of the Order in full.
4.6. When handing over a prepaid Order, the courier has the right to request identification documents of the Recipient in order to prevent fraud. At the same time, the Seller guarantees the confidentiality and protection of the Recipient's personal data.  
4.7. The Recipient is obliged to inspect the Goods and check them for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the Goods and the integrity of the packaging. The risk of accidental loss or damage of the Goods passes to the Buyer from the moment the Goods are handed over to him and the Recipient signs the documents confirming receipt of the Goods.
4.8. With the courier delivery method, the time spent by couriers delivering Goods to the Recipient, as well as all settlements with the courier, is limited to 15 minutes of waiting for the Recipient after the courier informs the Recipient of arrival at the place of delivery of the Goods.
4.9. If the Order is delivered by courier, the corresponding courier service is responsible for its safety and the time of passage through the territory of the Russian Federation from the moment of transfer of the shipment to the post office. Consideration of complaints about the search for postal items is carried out in accordance with the rules of operation of such a courier service.

5. Payment For The Goods

5.1. Payment for the Goods is made on the terms specified on the Website in the "Payment" section.
Payment can be made both upon receipt of the Goods and on the terms of prepayment of the Goods.
5.2. Features of payment for Goods using bank cards:
• In accordance with the regulation of the Central Bank of the Russian Federation "On the issue of bank cards and on transactions made using payment cards" dated 12/24/2004 No. 266-P, bank card transactions are performed by the cardholder or a person authorized by him (p.4 of Article 847 of the Civil Code of the Russian Federation).
• Authorization of bank card transactions is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code of the Russian Federation.

6. Rejection of the Product, return of the Product and money

6.1. The return of goods of both proper and improper quality, the refund is made on the terms specified on the Website in the section "Delivery and refund"
6.2. The Buyer has the right to refuse the Goods at any time before its transfer, and after the transfer of the Goods — in the order and within the time specified in the section of the Website "Delivery and return".
6.3. The return of Goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved. The Buyer's lack of this document does not deprive him of the opportunity to refer to other evidence of the purchase of Goods from this Seller. 
6.4. If the Buyer refuses the Goods, the Seller must refund the amount paid by the Buyer in accordance with the retail sale agreement, with the exception of the Seller's costs for delivery of the returned Goods from the Buyer no later than 10 days from the date of the Buyer's making the relevant claim.
6.5. Together with the presentation of the demand for the Buyer's refusal of the Goods / return of the Goods by the Buyer, the Buyer undertakes to return to the Seller the Goods in respect of which the Contract has been concluded. The fact of the return of the Goods is confirmed by the act of return of the goods / invoice signed by the Seller and the Buyer.
6.6. The Consumer has the right to refuse the Goods of proper quality at any time before its transfer, and after the transfer of the Goods - within 7 days.
6.7. In order to return the product of proper quality after its acceptance, the buyer sends an e-mail info@trimpol.com :
a free-form application for the return of the product indicating the reasons for the return (did not fit in shape, dimensions, style, coloring, size or configuration)
photos of the product with a general view (to confirm the safety of its presentation, consumer properties, complete set, no traces of use).
6.8. After receiving the application and photos, the seller contacts the buyer and agrees on the procedure for returning the goods and money for the goods.

7. Additional conditions

7.1. The Seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
7.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work, or for any other technical reasons, with or without prior notification to Users.
7.3. The legislation of the Russian Federation is applied to the relationships between the User/Buyer and the Seller. In case of questions and complaints from the User/Buyer must contact the Seller through the following communication channels:
e-mail info@trimpol.com 
7.4. The parties will try to resolve all disputes that arise through negotiations. If the parties do not reach an agreement, the dispute will be referred to the court in accordance with the current legislation of the Russian Federation.
7.5. The court's recognition of the invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.